This position reports to the Executive Director and is responsible for managing the day to day operations and staff of our 24-hour crisis line, emergency shelter, support groups, and counseling programs. The Program Director has a range of responsibilities in the area of program development, administration, data monitoring, grant reporting, fiscal management, and personnel management.
The Program Director is responsible for developing, implementing and overseeing best practice models for HAVEN’s programs; for managing all aspects of contract compliance; and for overseeing the services provided to HAVEN participants. The Program Director will ensure services are delivered to HAVEN participants in a consistent, participant-centered, trauma-informed, empathetic, and non-judgmental manner. To measure the success of our programs, and inform how programs can be improved, the Program Director will ensure accurate and effective data collection, program evaluations, report preparation and the timely submission of all reports.
Management and Direct Services:
- Oversees the development, implementation, evaluation, and enhancement of HAVEN’s programs and services, ensuring that the programs and services offered are consistent with community and participant needs and donors’ expectations; contributes to the organization’s mission; and determines program priorities that reflect those identified in the strategic plan
Personnel and Volunteer Management:
- Ensure the 24-hour support line and all programs are adequately staffed, providing coverage for direct service staff and volunteers in emergency situations and special circumstances
- Develop and implement staff training as needed
- Provide leadership and supervision of direct service staff and volunteers; provide oversight, case management and regularly review staff members work, evaluating strengths and areas for concern and provide regular feedback to all staff and volunteers based on observation, performance measures, goals attained, and other feedback
- Work with the Executive Director to complete all direct service staff hiring, training, performance evaluations, and disciplinary measures
- Develop and support professional development opportunities that will help further the knowledge and skills of direct service staff while enhancing programs and services
- Develop guides outlining each staff person’s roles and responsibilities to facilitate coverage during absences
- Develop formalized process for sharing of knowledge and key takeaways among staff following conferences and webinars
- Manage and maintain the electronic participant management systems
- Ensure accurate and timely data entry by all staff
- Prepare reports as required by government grants or as requested by Executive Director
- Develop program budgets for Executive Director
- Assist with the preparation of grant proposals to acquire funding for programs
- Follow purchase order procedures
- Maintain an up-to-date direct service procedures manual and shelter policies with supervision from the Executive Director
- Propose policy and procedures manual changes to Executive Director
- Develop orientation system for direct service staff and volunteers
- Participate in monthly Domestic Violence Response Team meetings, Sexual Assault Response Team meetings, and coordinated community response efforts to create change that improves outcomes and conditions for victims of violence
- Actively foster and maintain positive relationships with local community organizations and partners
- Provide support and participate in fundraising activities as requested
- Other duties as requested by the Executive Director
- Master’s Degree in related field or equivalent experience
- Minimum 2 years direct service experience in crisis program management, domestic violence program, in a social service setting or similar environment
- Minimum of 2 years demonstrated success with program management and staff supervision
- Professional experience working with victims of domestic violence, sexual assault and stalking
- Highly organized, accurate, flexible, innovative, and positive attitude
- Available to respond to emergency shelter situations outside of business hours
- Experience building and fostering a staff-team, providing guidance and valuing staff accountability
- Advanced computer skills in word processing, data base management, and Excel spreadsheets
- Driver’s license, reliable car, and auto insurance
- Full professional proficiency in Spanish with certificate in interpretation
- Knowledge of Montana laws for domestic violence, sexual assault and stalking
- Experience with coordinated community response teams or experience with community organizing to create social change
Successful Candidate Will Possess
- Commitment to open communication and active listening
- Ability to handle multiple concurrent tasks and meet deadlines
- Ability to make decisions under high-stress conditions
- Excellent written and oral communication skills
- Attention to detail and a commitment to accuracy
- Proven ability to establish positive community relationships with partner agencies
- Openness to change
- Expertise in providing direct services and proven understanding of diversity and cultural competency
- Must attend domestic violence and sexual assault training programs as requested
- Must attend CPR/First Aid training
- Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
- Ability to sit for extended periods of time, up to 4 or 5 hours.
- Ability to lift up to 50 lbs.
HOURS OF WORK: As necessary to complete job responsibilities
PROBATION PERIOD: Six months
SALARY AND BENEFITS: $48,000 – $52,000 annual salary. Health, vision, and dental insurance; FSA; Simple IRA; paid annual and sick leave.
Employment is contingent upon successful completion of a background check.
How to apply:
Please submit a cover letter, resume and contact information for three professional references to Jennifer Bain at email@example.com by 5pm on Friday, May 27th. Incomplete and/or late applications may not be considered. No phone calls please.